FAQ
Quick answers.
Getting started
Do I need to install anything?
No. Sahel runs in any browser. You can also install it as an app on your phone or laptop with one tap.
Can I switch from another POS?
Yes. Import your products and customers via CSV in minutes. We can help with the migration.
Does it work in Arabic?
Yes — full RTL support. Switch language any time in Settings.
Can I use Sahel as just a POS?
Yes. Sahel is a full ERP, but every module can be switched on or off — start with just the point of sale, and enable inventory, accounting, payroll, or CRM whenever you need them. Same price either way.
Do you build custom websites or apps?
Yes. Beyond the platform, our team builds custom websites, online stores, and mobile or web apps for your business — connected to your Sahel data. Contact us for a quote.
Pricing and trial
Is the trial really free?
Yes — 14 days with every feature unlocked and no card required. If you don’t subscribe, your data stays safe and you can pick up where you left off when you do.
Do I have to pay anything?
Yes — Sahel is a paid subscription after a 14-day free trial, with every feature included. The pricing page works out your price from the branches, items and staff accounts you need; when you are ready, contact us on WhatsApp or email to subscribe. Payment is by bank transfer or Cliq.
Can I run more than one branch?
Yes. Manage multiple branches, transfer stock between them, and see stock and reports per branch.
Selling
Can I take preorders and deposits?
Yes. Build a catalog of items you expect to receive — before any of it exists in your inventory — take paid reservations against them, and collect a deposit as a fixed amount or a percentage, with a minimum you set per item. Sahel tracks every customer’s remaining balance and the date you promised; when the shipment lands you mark it arrived, and when the customer collects you mark the order delivered. Preorders track the order — they don’t move your stock or record a sale.
Can I take delivery orders?
Yes. Ring up a delivery at the POS with the customer’s city and area, and it stays pending — out of your revenue and your register — until the driver confirms. Then close it out as cash or card, or decline it and the stock goes straight back on the shelf.
Does it support barcodes?
Yes. Scan barcodes to ring up sales, and print barcode labels for your products.
Can I print receipts and invoices?
Yes. Print thermal receipts, or full A4 invoices and quotations you can save as PDF straight from the browser.
What payment methods can I record?
Cash, card, bank transfer, and split payments. Card is taken on your own bank terminal — Sahel records the sale, with no card processing in between.
Can customers see my menu or catalog on their phone?
Yes. Turn on the digital menu and Sahel gives you a public page customers open by scanning your QR code — always showing live prices straight from your products, with no app to install.
Can I market to my customers from Sahel?
Yes. Customers are grouped into automatic segments (new, repeat, big spender, at risk, inactive) and tiers, and you can send an email or WhatsApp campaign to any of them and see who opened and clicked. Receipts also carry a QR code customers scan to rate the visit — happy ones get pointed at your public review page, unhappy ones become a complaint with a follow-up date.
Does it handle suppliers and purchasing?
Yes. Keep a supplier registry, raise purchase orders and receive them (stock updates itself), match supplier invoices and record payments with AP aging, and require manager approval above a limit you set. Reorder alerts weigh how fast each item really sells against your actual supplier lead times, and can raise one purchase order per supplier in a single step.
Does Sahel do accounting?
Yes. Sahel has a built-in double-entry general ledger: sales and expenses post automatically, so your balance sheet, income statement (P&L), and trial balance build themselves. It also tracks accounts payable and receivable and lets you post manual journal entries — POS, inventory and accounting in one connected system.
Data and offline
What if my internet goes down?
Sales are queued locally and sync automatically when you are back online. You never miss a transaction.
Is my data safe?
All data travels over encrypted connections and is stored on servers in Germany, with nightly backups kept in a separate location. You can export a full backup any time you want.
Can I limit what my staff can see?
Yes. Each cashier signs in with a PIN, and you control exactly which pages and actions they can use.
Still have questions?
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